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Fit Diet Foods
At Fit Diet Foods, we strive to deliver high-quality and fresh dry fruits to our customers. Due to the nature of food products, we follow a strict return and refund policy to ensure safety, hygiene, and customer satisfaction.
1. Return Policy
We accept returns only under the following conditions:
- The product is damaged, defective, or incorrect at the time of delivery
- You must raise a return request within 24–48 hours of receiving the order
- The product should be unused, unopened, and in its original packaging
Note: Returns are not accepted for opened or used food items due to hygiene and safety reasons.
2. Refund Policy
Refunds will be processed in the following cases:
- If the product is confirmed to be damaged or defective
- If a wrong item was delivered
- If the order is cancelled before dispatch
Once approved:
- Refunds will be processed within 5–7 working days
- The amount will be credited to your original payment method
3. Replacement Policy
We may offer a replacement instead of a refund in eligible cases such as:
- Damaged product
- Wrong product delivered
Replacement requests must also be raised within 24–48 hours of delivery.
We will confirm the eligibility for a replacement.
If approved, a replacement will be delivered within 7-10 business days.
4. Non-Returnable Items
The following items are not eligible for return or refund:
- Opened or used products
- Products without original packaging
- Items reported after the allowed time period
- Products damaged due to improper handling by the customer
5. Cancellation Policy
- Orders can be cancelled before dispatch only
- Once the order is shipped, cancellation will not be possible
6. How to Request a Return or Refund
To initiate a request, please contact us with:
- Order ID
- Reason for return/refund
- Clear images of the product (if damaged/incorrect)
7. Contact Us
For any queries related to returns and refunds, feel free to contact us:
Email : info@fitdietfoods.com
Phone : +91 7404322120
Website : www.fitdietfoods.com
Bonus (Add at top)
Effective Date: 19 April 2026